Privacy Policy

1. About This Policy

ECEC Workforce Solutions ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Name, email address, and phone number (from contact forms and enquiries)
• Organisation name, role, and number of centres
• Correspondence and communications with us
• Booking and scheduling information
• Website usage data (via cookies and analytics tools)

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide our services
• Schedule consultations and manage bookings
• Send relevant information about our services, certifications, and compliance updates
• Improve our website and service offerings
• Comply with legal and regulatory obligations

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Third-party service providers who assist in operating our website and delivering services (e.g., email platforms, scheduling tools)
• Regulatory or law enforcement bodies where required by law

Any third parties we engage are required to handle your information in accordance with applicable privacy laws.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your experience and analyse traffic. You can disable cookies in your browser settings, though this may affect the functionality of our website.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. Our website uses HTTPS encryption and we limit access to personal information to authorised personnel only.

7. Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.

8. Complaints

If you believe we have breached your privacy, you may lodge a complaint by contacting us directly. If your complaint is not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.